Some time ago I purchased TuneIn Radio Pro on the Amazon App Store. It might have been an app of the day special or something. But like many Amazon App Store apps, this app is often months behind in version number compared to what is available in the Google Play store. So when I saw TuneIn Radio Pro on sale in Google Play for 49 cents, I decided I wanted to buy it there.
In Google Play on my phone it showed the app as “purchased” even though I’m mostly sure I hadn’t purchased it before. I didn’t have TuneIn Radio Pro installed from my Amazon App Store at the time either. So I clicked on the “purchased” button in Google Play and selected Install. Then I get this error…
Error
The download of “TuneIn Radio Pro” was decline because you haven’t purchased it.
I went to the Google Play website and tried it there. It also showed it as “purchased” so I tried to send it to my phone. I get no error message through the website, but it never arrives on my phone either.
So I emailed Google about the problem. After waiting a few days Google replied with this…
Hi there,
Thanks for letting us know about this issue – we’re aware that some users are seeing apps as “Purchased” but are getting a “Download declined” error. Unfortunately, there’s no way to manually dissociate the app from your account. We’re presently investigating this issue and will update you as soon as we have more information. I may be requesting further information about the circumstances of this issue, and I really appreciate your continued patience and cooperation in resolving this situation. If you have any further questions, please let me know.
Warm regards,
Gina
The Google Play Support Team
So it appears there is no way right now for me to purchase this app. I’ll have to live with the free version or my old Amazon version.